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Privacy Policy

Effective Date: 25th Nov 2024

Thumb360 Digital and Consulting Services Pvt Ltd ("Thumb360," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thumb360.com or use our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information from users:

  • Names
  • Email addresses
  • Phone numbers

We may also collect non-personal data, such as:

  • Pages visited
  • User behavior through Google Analytics and Odoo ERP/CRM tools

Regions Served: We comply with applicable data protection regulations, including GDPR for users in the European Union and CCPA for users in California.

2. Methods of Data Collection

We collect data through the following methods:

  • Forms: Information submitted through contact forms, inquiries, or subscription forms.
  • Cookies: To enhance user experience and gather analytics.
  • Third-Party Tools:
    • Google Analytics for tracking user behavior.
    • Odoo ERP/CRM platform for managing customer relationships and email marketing campaigns.

3. How We Use Your Data

The collected data is used for:

  • Personalizing user experience.
  • Sending marketing communications.
  • Transactional purposes such as responding to inquiries or processing service requests.
  • Improving our services and website functionality.

Data Sharing: We do not share data with hosting services. However, we may use third-party tools, including email marketing tools configured within the Odoo platform, to facilitate our communications.

4. Third-Party Integrations

We integrate the following third-party services on our website:

  • Chatbots: Part of the Odoo Enterprise module.
  • Social Media Widgets: To facilitate social sharing.
  • Payment Gateway: Razorpay for processing payments.

These third-party providers may have their own privacy policies governing data collection and usage. Please refer to their respective privacy policies for more information.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Provide essential website functionality.
  • Measure website performance and user interactions.
  • Support marketing and personalization efforts.

Cookie Management: We currently do not have a separate cookie policy or preference management system. Users can manage cookie preferences through their browser settings.

6. Data Protection

We take the following measures to ensure the security of your data:

  • Encryption for sensitive data.
  • Restricted access to authorized personnel only.

User Rights:

  • Data Deletion: You can request the deletion of your data by contacting us at admin@thumb360.com.
  • Opting Out: You may opt out of receiving marketing communications by emailing us at admin@thumb360.com.

7. User Rights

We provide the following rights to users:

  • Requesting Data Access: Not currently supported.
  • Data Correction: Not currently supported.
  • Data Deletion: Supported upon request.
  • Opt-Out of Marketing Communications: Supported upon request via email.

To exercise your rights, contact us at admin@thumb360.com.

8. Children’s Privacy

Our website and services are not targeted at children under the age of 18. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately at admin@thumb360.com.

9. Policy Updates

We may update this Privacy Policy periodically. Users are encouraged to review this policy regularly. Continued use of the website signifies acceptance of any changes.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, you can reach out to us at:

  • Email: admin@thumb360.com
  • Contact Person: Rajkumar Paranthaman, Director, Thumb360 Digital and Consulting Services

Thank you for trusting Thumb360 Digital and Consulting Services Pvt Ltd. Your privacy is important to us.